Shipping policy
Shipping Policy
Last Updated: 13 Mar 2026
Thank you for shopping with Urban Threads. This Shipping Policy outlines how orders are processed, shipped, and delivered. Our goal is to provide a smooth and transparent delivery experience for all customers.
1. Order Processing Time
All orders are processed within 36 Hours after payment confirmation.
Processing includes order verification, product preparation, packaging, and handover to the shipping carrier.
Orders are processed on business days only, excluding weekends and public holidays. During peak seasons, promotional events, or high order volumes, processing times may be slightly extended.
2. Shipping Methods Available
We work with reliable courier partners to ensure safe and timely delivery of your orders.
Available shipping methods may include:
Standard Shipping
Express Shipping (if available at checkout)
International Shipping
Shipping options available for your order will be displayed during the checkout process.
3. Delivery Timeframes
Estimated delivery times depend on your location and selected shipping method.
Typical delivery estimates:
Within India:
Delivery usually takes [X–X BUSINESS DAYS] after the order has been shipped.
International Orders:
Delivery typically takes [X–X BUSINESS DAYS], depending on the destination country, customs processing, and courier service availability.
Please note that these timeframes are estimates and may vary.
4. Shipping Costs
Shipping costs are calculated based on factors such as delivery location, shipping method, and order value.
Shipping charges will be displayed during checkout before completing your purchase.
Typical shipping cost: [SHIPPING COST]
From time to time, we may offer promotional free shipping offers which will be clearly communicated on our website.
5. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
You can use this tracking number to monitor the status of your delivery through the courier provider’s tracking system.
Please allow 24–48 hours for tracking information to update after the shipment has been dispatched.
6. Delivery Issues and Delays
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:
Courier service delays
Weather disruptions
Customs clearance for international shipments
High shipping demand during holidays or sales events
If your order is significantly delayed or appears lost in transit, please contact us so we can assist in resolving the issue.
7. International Shipping
Urban Threads offers international shipping to selected countries.
For international orders:
Delivery times may vary depending on location.
Customs duties, import taxes, or additional fees may be charged by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
We recommend checking your country's customs policies before placing an international order.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the package cannot be delivered, additional shipping fees may apply to resend the order.
9. Contact Information
If you have any questions about shipping or delivery, please contact us:
Store Name: Urban Threads
Email: urbantreadssupport@gmail.com
Business Address: Pune, Maharashtra, India