Terms of service
Terms of Service
Last Updated: 13 Mar 2026
Welcome to Urban Threads. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms of Service.
If you do not agree to these terms, please do not use our website.
1. Account Terms
To access certain features of our website, you may be required to provide personal information such as your name, email address, phone number, and shipping details.
By using our website, you agree that:
The information you provide is accurate and complete
You are responsible for maintaining the confidentiality of your account details
You are responsible for all activities that occur under your account
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms of Service.
2. Pricing and Payment
All prices listed on our website are displayed in Indian Rupees (INR) unless stated otherwise.
We reserve the right to change product prices at any time without prior notice.
Payments can be made through approved payment methods available on the website, which may include:
Credit and debit cards
UPI
Net banking
Digital wallets
Other supported payment gateways
All payments are processed securely through trusted third-party payment providers.
Orders will only be processed once payment has been successfully received and confirmed.
3. Product Descriptions
We strive to ensure that all product descriptions, images, and details are accurate and up to date. However, we do not guarantee that:
Product descriptions are completely error-free
Colors displayed on your device will match the actual product exactly
All product details are entirely free of inaccuracies
We reserve the right to correct any errors or update information at any time without prior notice.
4. Order Acceptance
Once you place an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.
We reserve the right to refuse or cancel any order for reasons including but not limited to:
Product availability issues
Pricing or description errors
Suspected fraudulent activity
Payment authorization failure
If an order is cancelled after payment has been processed, a refund will be issued according to our refund policy.
5. Shipping and Delivery
Urban Threads ships products both within India and internationally.
Shipping times may vary depending on:
Product availability
Delivery location
Courier service performance
Estimated delivery times will be displayed during checkout where applicable.
Orders are typically processed within [BUSINESS DAYS] business days before shipment.
Please note that delivery times are estimates and delays may occur due to circumstances beyond our control, including courier disruptions, customs delays, or weather conditions.
6. Returns and Refunds
Returns and refunds are governed by our Refund Policy, which is available on our website.
Customers are encouraged to review the Refund Policy before making a purchase.
Eligibility for returns or refunds may depend on factors such as:
Product condition
Return request timeframe
Product category
7. Prohibited Uses
You agree not to use the website for any unlawful or unauthorized purpose.
Prohibited activities include but are not limited to:
Violating any applicable laws or regulations
Attempting to gain unauthorized access to our systems
Distributing malicious software or harmful code
Using the website for fraudulent or deceptive activities
Copying or reproducing content without permission
We reserve the right to terminate access to our website for users who engage in prohibited activities.
8. Intellectual Property
All content on this website, including logos, graphics, images, text, product designs, and branding, is the property of [STORE NAME] unless otherwise stated.
You may not reproduce, distribute, modify, or use any content from this website without prior written permission from [STORE NAME].
9. Limitation of Liability
To the fullest extent permitted by law, [STORE NAME] shall not be liable for any indirect, incidental, or consequential damages arising from:
The use or inability to use our website
Delays in product delivery
Errors or inaccuracies on the website
Loss of data or business interruptions
Our liability shall be limited to the amount paid by the customer for the product in question.
10. Third-Party Services
Our website may rely on third-party service providers for payments, logistics, analytics, and website hosting.
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell products online.
These third-party services operate under their own policies and terms.
11. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts located in Pune, Maharashtra, India.
12. Changes to Terms of Service
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being posted on this page.
Customers are encouraged to review this page periodically to stay informed about updates.
13. Contact Information
For questions regarding these Terms of Service, please contact us at:
Store Name: Urban Threads
Email: urbantreads.in@gmail.com
Business Address: Pune, Maharashtra, India